Refund policy
Return & Exchange Policy
At CoLab Threads, we want you to love what you ordered. If something isn’t quite right, we’re here to help.
Returns
We accept returns on eligible items within 30 days of delivery.
To qualify for a return, items must:
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Be unworn and unwashed
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Be in original condition
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Have original tags attached
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Be free of stains, odors, or damage
Once your return is received and inspected, we will notify you of approval. Approved returns will be refunded in the form of store credit.
Original shipping charges are non-refundable.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Custom-made items
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Personalized or custom-order products
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Final sale items
Because custom pieces are created specifically for you, they cannot be returned.
Exchanges
If you need a different size in the same item, please contact us within 30 days of delivery. Exchanges are subject to product availability.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.