Refund policy

  • SHIPPING
    • Processing Time: Orders take 7-10 business days to process before being shipped out. You'll receive a tracking number as soon as your package is on its way!
  • RETURNS
    • To start your return or exchange, click here! 
      Customers have a 14-day period starting once the item is delivered, to return items to our store.
    • Check the return policy that was included in your package to make sure that your order falls within the 14-day return window and was not part of a final sale.
    • Items must be returned in original, unused, and resellable condition. Original manufacturer packaging (including shoe boxes) must not be used as the shipping container and must be returned undamaged. 
    • Once we receive your return, we will inspect your product and apply the refund as a gift card/store credit.
    • You can use your credit to either purchase a different size or use it toward your next order.
    • Please note: We only allow returns for exchange or store credit.
  • UNAUTHORIZED RETURNS
    • Returns MUST BE submitted through our return portal for approval prior to sending items back. 
      • Any items returned without prior authorization will not be processed. 
      • Customers will be responsible for return shipping costs to have the item send back to them. 
      • We are not responsible for items returned without approval. 
  • UNCLAIMED/ABANDONED RETURNS
    • If we receive a return that:
      • Was not approved through our return portal, or
      • Requires customer response (ex: denied return, finale sale item, etc.)
    • We will contact the customer using the information provided on the order. 
      • If no response is received within 30 days, the item will be considered abandoned. 
    • Abandoned items may be:
      • Restocked
      • Donated to a local charity
      • Disposed of at our discretion
    • No refunds, store credit, or compensation will be issued for abandoned items. 
  • FINAL SALE - the following items are FINAL SALE and not eligible for our regular return policy. 
    • Jewelry/Sunglasses
    • Hair accessories/Hats
    • Panties/Full Body Bodysuits
    • Custom Orders
    • Sale Items